Microsoft Dynamics CRM

Microsoft Dynamics CRM is a customer relationship management (CRM) solution that enables companies to market smarter, sell effectively and productively, and care everywhere. It provide social insights, business intelligence, and productivity. @CODEWARE we deliver Microsoft Dynamics CRM in the cloud, on-premises, or with a hybrid combination.

WE customize CRM to help reduce costs and increase profitability by organizing and automating business processes that nurture customer relationships and satisfaction across all interactions—marketing, sales, and customer service. CRM solutions delivers return on investment (ROI) through marketing automation, customer service, and sales force automation.

  • Account management
  • Collaborative selling
  • Campaign management
  • Lead management
  • Marketing resource management
  • Social marketing/insight
  • Marketing analytics
  • Mobile sales
  • Sales analytics /li>
  • Multichannel service
  • Unified service desk
  • Enterprise case management
  • Knowledge base
  • Social customer service

With Microsoft Dynamics CRM, you can:

  • Personalize customer experiences
    by engaging them at the right time, in the right place, in the right way throughout the journey.
  • Create proactive experiences
    by determining the next best interaction with your customer based on insights.
  • Make customer engagement predictive
    by leveraging internal and external data to identify patterns and trends. Apply information to make recommendations or suggestions for how to optimize.

Microsoft Dynamics CRM is used in the following industry

  • Retail
  • Service industries
  • Manufacturing
  • Distribution
  • Financial services
  • Public sector