DYNAMICS 365 COMMERCE

Deliver unified, personalised, & seamless buying experiences for customers & partners

Elevate your brand by delivering personalized, seamless shopping experiences across physical and digital channels with Dynamics 365 Retail.

capabilities

Build brand loyal with omni-channel experiences

Gain customers for life by engaging shoppers with personalized service, both in store and online.

Simplify retail operations

Increase collaboration and get the insights you need to improve the way you manage staffing, inventory, and fulfillment.

Strategically plan and merchandise

Increase your sales and profitability by ensuring that the right products appear in the right stores at the right time- and at the right price.

Optimize your supply chain

Keep up with consumer demands worldwide and reduce operating costs with a data-driven supply chain.

Enhance Commerce with intelligent add-in

Utilize AI-driven recommendations both online and in stores to deliver personalized customer engagements across channels.

Deliver a seamless, unified shopping experience by connecting digital, in-store, and back office operations with a single retail platform.
Provide exceptional service to your customers across channels by tailoring product selection and recommendations. Exceed expectations at all touch points.
Offer choice and convenience with in-store purchasing, pick-up in other location, or home delivery through connected ordering and fulfillment tools. Expediate checkouts with mobile POS.
... and lots more

Easily manage employee, inventory, financials, and reporting from a single app, with view tailored by role.
Speed up end-of-day activities using automated and streamlined workflows.
Empower employees with the insights they need to make fast, data-driven decisions.
... and lots more

Maximize profitability by offering the right products at the right time and price. Centrally track product information, categories, assortment and pricing.
Streamline sourcing and replenishment so you acquire inventory from the right vendor at the best price. Monitor demand for product in real time to replenish your stores and distribution centers efficiently.
Create effective sales promotions with multi-channel sales and cost data to help you determine optimal campaign.
... and lots more