DYNAMICS 365 CUSTOMER SERVICE
Earn customers for life
Discover the end-to-end solution that delivers consistent, connected support across all channels.
Build brand affinity and customer loyalty with Dynamics 365 Customer Service. Empower your teams with the streamlined data and unified technology they need to deliver seamless, personalized experiences.
capabilities
Unify technology
Simplify customer and agent experiences through one compete source of customer data using a single, extensible platform.
Personalize service
Deliver the tailored service customers expect across channel with AI-enables experience and insights to proactively resolve problems and ensure peace of mind
Empower teams
Give your team the right tools to intelligently handle routine requests and resolve more complex issues.
Personalize service with 360-degree customer views
- Deliver value at every touch point and personalize every interaction, better anticipate customer needs by using Dynamics 365 Customer Insight for a 360-degree view of each customer's journey.
- Interact with customers on their preferred channel- including chat, SMS, Facebook Messenger, WhatsApp, Wechat, Line, and more-using Customer Service omnichannel capabilities.
- Create a single, consistent service experience through a threaded view of the customer experience. Ensure that every customer receives a unified experience, even if their case is transferred between agents or across channels.
- ... and lots more
Empower your teams with enhanced productivity tools
- Optimize agent performance and improv customer engagement by analyzing operations and interactions using Dynamics 365 Customer Service Insights, sentiment intelligence, and supervisor experiences.
- Empower agents to be more productive and to avoid escalations. Make smarter recommendations with agent-facing bots that use contextual data about customers and your business.
- Resolve cases faster with cross-company collaboration and easily connect agents with the subject matter experts. Use Microsoft Teams to help resolve complex cases more quickly regardless of job function or location.
- ... and lots more
Unify technology to get more from your data
- Build a single source of truth and make better business decisions with Common Data Service. Get a shared understanding of a company-wide business data that is continually updated as data from diferrent business app flows into and out of the same data lake.
- Use the Common Data Model to do more with your data. Ensure that Customer Service agents are referencing the same customer data as other departments, across all business processes and apps.
- Reveal insights from your data with AI when compiled in a single source location. Realize its full potential by combining Customer Service with industry-leading AI apps including- Microsoft Power Virtual Agents, Customer Insights, and Customer Service insights.
- ... and lots more
