Earn customers for life
Discover the end-to-end solution that delivers consistent, connected support across all channels.
Build brand affinity and customer loyalty with Dynamics 365 Customer Service. Empower your teams with the streamlined data and unified technology they need to deliver seamless, personalized experiences.
Capabilities
Personalize service with 360-degree customer views
Deliver value at every touchpoint and personalize every interaction. Better anticipate customer needs by using Dynamics 365 Customer Insights for a 360-degree view of each customer’s journey.
Interact with customers on their preferred channel—including chat, SMS, Facebook Messenger, WhatsApp, WeChat, Line, and more—using Customer Service omnichannel capabilities.
Create a single, consistent service experience through a threaded view of the customer experience. Ensure that every customer receives a unified experience, even if their case is transferred between agents or across channels.
...and lots more
Empower your teams with enhanced productivity tools
Optimize agent performance and improve customer engagement by analyzing operations and interactions using Dynamics 365 Customer Service Insights, sentiment intelligence, and supervisor experiences.
Empower agents to be more productive and to avoid escalations. Make smarter recommendations with agent-facing bots that use contextual data about customers and your business.
Resolve cases faster with cross-company collaboration and easily connect agents with subject matter experts. Use Microsoft Teams to help resolve complex cases more quickly regardless of job function or location.
...and lots more
Unify technology to get more from your data
Build a single source of truth and make better business decisions with Common Data Service. Get a shared understanding of company-wide business data that’s continually updated as data from different business apps flows into and out of the same data lake.
Use the Common Data Model to do more with your data. Ensure that customer service agents are referencing the same customer data as other departments in your company, across all business processes and apps.
Reveal insights from your data with AI when compiled in a single secure location. Realize its full potential by combining Customer Service with industry-leading AI apps—including Microsoft Power Virtual Agents, Customer Insights, and Customer Service Insights.
...and lots more
Why Microsoft Dynamics 365
Innovate with the breadth and depth of intelligent, adaptable Dynamics 365 business applications. Built on Azure and tightly integrated with Office 365, Power BI, and Microsoft Power Platform, Dynamics 365 offers secure, extensible business solutions at scale. Connect your data across the Microsoft stack and partner solutions for a seamless experience. Transform your business with mixed reality and machine learning guidance, plus AI-driven insights that keep you competitive in a rapidly changing global business environment.