Deliver unified, personalised, and seamless buying experiences for customers and partners
Elevate your brand by delivering personalized, seamless shopping experiences across physical and digital channels with Dynamics 365 Retail.
Capabilities
Build brand loyalty
Deliver a seamless, unified shopping experience by connecting digital, in-store, and back office operations with a single retail platform.
Provide exceptional service to your customers across channels by tailoring product selection and recommendations. Exceed expectations at all touch points.
Offer choice and convenience with in-store purchasing, pick-up in other locations, or home delivery through connected ordering and fulfillment tools. Expedite checkouts with mobile POS.
...and lots more
Simplify store operations
Easily manage employees, inventory, financials, and reporting from a single app, with views tailored by role.
Speed up end-of-day activities using automated and streamlined workflows.
Empower employees with the insights they need to make fast, data-driven decisions.
Improve collaboration by connecting in-store sales associates with back office operations and finance teams.
...and lots more
Strategically plan and merchandise
Maximize profitability by offering the right products at the right time and price. Centrally track product information, categories, assortment, and pricing.
Streamline sourcing and replenishment so you acquire inventory from the right vendor at the best price. Monitor demand for products in real time to replenish your stores and distribution centers efficiently.
Create effective sales promotions with multi-channel sales and cost data to help you determine optimal campaigns.
...and lots more
Optimize your supply chain
Make informed decisions and reduce costs with advanced analytics and machine learning that enable you to make the best inventory supply decisions for your stores and distribution centers.
Improve inventory management with real-time views so you keep the right level of inventory on hand and accurately forecast demand to maximize sales and profitability.
Anticipate customer demand and reduce time to market with actionable insights provided by historical sales and purchase data.
...and lots more
Why Microsoft Dynamics 365
Innovate with the breadth and depth of intelligent, adaptable Dynamics 365 business applications. Built on Azure and tightly integrated with Office 365, Power BI, and Microsoft Power Platform, Dynamics 365 offers secure, extensible business solutions at scale. Connect your data across the Microsoft stack and partner solutions for a seamless experience. Transform your business with mixed reality and machine learning guidance, plus AI-driven insights that keep you competitive in a rapidly changing global business environment.