Resolve customer issues the first time, every time
Deliver exceptional customer experiences.
Dispatch the right field service resources equipped with all the tools they need to succeed the first time using Dynamics 365 Field Service.
Capabilities
Deliver differentiated service engagements
Empower Technicians by providing access to the right information at the right time
Optimise Scheduling: Maximise technician utilisation and minimise travel time
Connect assets: Track and manage assets to reduce downtime
Deliver proactive service
Prevent service calls
Transform your business
Get a 360-degree view of customer assets
Gain customer insights
Optimise scheduling with AI
Dispatch the right technician
Better manage resource assignments
Automate scheduling
Effectively manage asset history
...and lots more
Ensure a first-time fix resolution
Give technicians access to in-context help
Resolve cases faster with remote collaboration
Streamline tasks through a mobile-optimised experience
Enable technicians in the field
Optimise service and resources
Enhance technician productivity
...and lots more
Why Microsoft Dynamics 365
Innovate with the breadth and depth of intelligent, adaptable Dynamics 365 business applications. Built on Azure and tightly integrated with Office 365, Power BI, and Microsoft Power Platform, Dynamics 365 offers secure, extensible business solutions at scale. Connect your data across the Microsoft stack and partner solutions for a seamless experience. Transform your business with mixed reality and machine learning guidance, plus AI-driven insights that keep you competitive in a rapidly changing global business environment.